Amazon SPS Associate Recruitment 2024-Apply Online for 25 Posts

 Introduction:

Are you ready to kickstart a dynamic career with one of the world's leading e-commerce giants? Amazon Development Centre India Pvt. Ltd. is conducting interviews for the position of Selling Partner Support Associate in Bangalore, Karnataka. If you have 0-5 years of experience and possess excellent communication skills, this could be your gateway to a rewarding professional journey.

                               

Job Description:

As a Selling Partner Support Associate, you will play a pivotal role as the primary interface between Amazon and its business partners. Your responsibilities will include providing operational support to merchants on the Amazon platform, addressing system issues, implementing process improvements, and contributing to a positive team environment.

Vacancy Details:

The total no of vacancies is 25 

Summary of Responsibilities:

Demonstrate end-to-end ownership of seller interactions with proactive problem-solving.

Provide exceptional support through effective written and oral communication.

Ensure prompt and efficient service to Amazon sellers, escalating issues when necessary.

Maintain a positive and professional demeanor while managing sensitive issues.

Exhibit excellent time-management skills and work independently while adhering to departmental policies.

Contribute to a positive team environment and aid team members with challenging contacts.

Meet performance metrics such as quality, productivity, first-contact resolution, and attendance.

Identify trends, provide logical reasoning, and suggest improvements.

Basic Qualifications:

Education: Bachelor's Degree in any discipline with 0-5 years of experience.

Excellent written and verbal communication in English.

Willingness to work in a 24/7 environment, including night shifts.

Rotational two-consecutive days off in a 5-day working week.

Familiarity with desktop/laptop usage, Internet Browsers, Windows OS, Microsoft Outlook, and MS Office.

Ability to handle a concurrent blended profile involving phone/chat and emails.

No unplanned leaves during the first four months (Training & Transition).

Willingness to assist selling partners globally, including marketplaces in India, USA, EU, and ME.

Salary Details: 

₹3-4.25 Lacs P.A.

Additional Information:

Information Security: Candidates must be willing to sign an undertaking adhering to data security policies.

Weekly Off: Rotational two consecutive days off (a 5-day working week with a weekend off).

Carry 2 copies of your resume and PAN card.

Previous interviewees within the last 6 months are not eligible.

Selection Process:

The selection process will be based on shortlisting CV document verification and personal interviews.

Interview Details:

Date: 4th January - 5th January

Time: 9:00 AM - 11:30 AM

Venue: Amazon Development Centre India Pvt. Ltd, Taurus-1 Bagmane Constellation Business Park, Third Floor, K.R. Puram Marathahalli Ring Road, Mahadevpura, Bengaluru - 560037 (view on Map)

Industry:

BPO / Call Centre

Department: Customer Success, Service & Operations

Role Category: Voice / Blended

Role: Voice / Blended - Other

Employment Type: Full Time, Permanent

Conclusion:

This opportunity is not just a job; it's a chance to be a part of a global leader in e-commerce and contribute to a positive and dynamic work environment. Don't miss the chance to shape your career with Amazon – join us on the specified dates and take the first step toward professional excellence. We look forward to meeting you and exploring the exciting possibilities together.