inDrive Recruitment Customer Support Supervisor (CSS)2024


inDrive Hearing Customer Support Supervisor 2024


Are you ready to take the next step in your career? inDrive, the renowned international ride-hailing service, is on the lookout for a dynamic and experienced Customer Service Supervisor to spearhead operations in the MENA region. With over 150 million downloads of the inDrive app and a presence in 650+ cities across 48 countries, inDrive is a rapidly growing tech company with a global footprint.

Post NameCustomer Support Supervisor
LocationWork from home
Work ModeRemote
CategoriesPrivate Job
SalaryRs.29,000/- Monthly


    As a Customer Service Supervisor, you will play a pivotal role in ensuring the seamless operation of customer service activities. Your responsibilities will include:

    Addressing and resolving user appeals.

    Translation of texts to facilitate effective communication.

    Training and onboarding new agents.

    Supervising and monitoring the activities of agents.

    Ensuring compliance with production discipline.

    Generating reports on work quality.

    Providing guidance and feedback to the team.

    Devising optimization strategies and keeping the team motivated.

    Eligibility Details:

    To be successful in this role, we expect you to possess the following:

    Strong communication skills.

    Fluency in Arabic and English; knowledge of Russian is advantageous.

    Competent verbal and written communication.

    Initiative, independence, and result-oriented focus.

    Ability to handle large amounts of information and multitask.

    Exceptional organizational and management skills.

    Friendliness, tactfulness, and stress resistance.

    Assiduity and patience.

    Previous experience in a similar supervisory role.

    Willingness to travel.

    Working Terms:

    We believe in providing an environment that fosters both professional and personal growth. Here are the details of the working terms:

    Probation period: 3 months.

    Initial training provided.

    Shift work from 7:00 am to 7:00 pm and 7:00 pm to 7:00 am, with 2 days on and 2 days off.

    Application Process:

    Your resume will be thoroughly reviewed within 14 calendar days from the date of receipt. If your experience aligns with our company's requirements, we will reach out to you for further discussions. In the absence of feedback, please understand that there may not be suitable vacancies at the moment.

    *** Apply For The Post- in Drive

    Candidates also apply for this role through inDrive Career options. 

    Selection Process:

    The selection process will be based on shortlisting the C.V. then Interviews ( General rounds and technical rounds) and Documents Verification. For any more information company HR will contact the suitable candidates for further necessary steps.

    Vacancy Details:

    The exact Vacancy is not disclosed by the company. According to information a large number of vacancies are available for these positions.

    Job Location:

    Job location is completely Work From Home(WFH) Jobs.


    Salary is totally company standards. The initial salary is Rs/- 29,000 per month. Other allowances are as per company norms. 

    About the company:

    inDrive is a global IT and transportation platform inDrive is one of the world’s fastest-growing online ride-hailing services. Its services are available in over 700 cities in 47 countries throughout the world. The Company’s app has been downloaded over 150 million times. inDrive offers other services, including intercity transportation, freight and cargo services, as well as delivery services in different markets of operations.

    inDrive is based in Mountain View, California, and operates regional hubs in the Americas, Asia, the Middle East, Africa, and the countries of the CIS, and employs over 2,000 people. In early 2021, inDrive achieved unicorn status after closing a $140m investment round with Insight Partners, General Catalyst, and Bond Capital, which valued the company at $1.23 billion.


    Embark on a rewarding journey with inDrive, where you can contribute to a rapidly growing tech company and pave the way for your professional success. Don't miss this opportunity to make a significant impact in the exciting world of ride-hailing services. Submit your CV now and take the first step toward an exciting career as a Customer Service Supervisor!