SuperProcure Recruitment Operational Trainee 2024- Apply Now

 Introduction:

Are you ready to embark on a transformative journey in the realm of digital operations? Join our dynamic team as an Operations Trainee within the Digital Transformation Team, and play a crucial role in ensuring the seamless functioning of our operations of SuperProcure. Whether you prefer working remotely or are based in the vibrant city of Kolkata, this opportunity is tailored for individuals who aspire to contribute to enhancing user adoption, configuring user accounts, and championing an exceptional onboarding experience.

Company	SuperProceure
Post Name	Operation trainee
Location	Remote
Work Mode	WFH
Categories	Private
Experience	Fresher
Salary	INR 3-4 Lacs Per Annum

         

                                     

Job Summary:

As an Operations Trainee, you will take charge of various responsibilities to ensure the smooth functioning of our operations. Your primary role will involve proactively engaging users, configuring user accounts, conducting training sessions, and monitoring user adoption levels. Your keen eye for detail and proactive approach will contribute to the enhancement of user satisfaction and overall user experience.

Key Responsibility Areas:

Adoption Enhancement:

Proactively engage users through outbound calls, fostering product adoption.

Develop and implement strategies to enhance user engagement and satisfaction.

Provide timely and effective support to ensure a positive user experience.

User Account Configuration:

Configure user accounts based on individual requirements, ensuring accuracy.

Facilitate seamless onboarding processes for new users.

Collaborate with cross-functional teams to address user configuration needs.

Training and Onboarding:

Conduct comprehensive user training sessions through phone calls and emails.

Ensure a smooth onboarding process, providing users with the necessary knowledge and resources.

Respond promptly to user inquiries, offering clear and concise guidance.

Monitoring and Reporting:

Monitor user adoption levels, identifying and addressing areas for improvement.

Generate reports on user engagement, highlighting gaps and proposing effective solutions.

Collaborate with internal teams to implement strategies for improving user adoption.

Qualifications:

Previous experience in customer support, account management, or related fields.

Excellent verbal and written communication skills.

Strong problem-solving abilities and a proactive approach to challenges.

Ability to adapt to a fast-paced environment and manage multiple tasks simultaneously.

Familiarity with CRM systems and proficiency in Microsoft Office Suite.

Customer-focused mindset with a passion for delivering exceptional service.

Preferred Skills:

Experience in software or technology-related customer support.

Knowledge of best practices in user training and adoption strategies.

Education/Experience Requirements:

Education:

Any Graduate

Experience:

0 to 5 years in the call center industry, preferably in Customer Support.

Vacancy Details:

Currently, vacancies are 2. Vacancies will increase in shortly.

Application Process:

Your resume will be thoroughly reviewed within 14 calendar days from the date of receipt. If your experience aligns with our company's requirements, we will reach out to you for further discussions. In the absence of feedback, please understand that there may not be suitable vacancies at the moment.

Application Link – Click Here

Selection Process:

The selection process will be based on shortlisting the C.V. then Assessment Tests &Interviews (General rounds and technical rounds) and Documents Verification. For any more information company HR will contact the suitable candidates for further necessary steps.

Salary Details:

The minimum salary is Rs./3-4 Lakh Per Annum (LPA) and other perks and benefits as per company standards.

About SuperProcure:

Super Procure is a next-generation end-to-end TMS platform with multi-enterprise collaboration for shippers. It digitizes and automates all processes across the logistics value chain from vehicle sourcing to freight accounting, ensuring stakeholder collaboration, real-time visibility & transparency. We are determined to make the lives of the logistic teams easier, add value, and help in establishing a fair and beneficial process for businesses. SuperProcure is trusted by a diverse customer base spread across manufacturing & construction industries to boost their customer serviceability with cutting-edge technology solutions.

Indian logistics spent 14% of GDP, against 7-9% in developed countries. This makes the Indian industries less competitive in the international market and extra spent for domestic consumers. The logistics inefficiency is driven by manual processes spread across multiple stakeholders who work in silos to complete the transportation of goods. SuperProcure aims to revolutionize Indian logistics to save 1% of GDP spending and make India globally competitive, enabling collaboration on a single platform, and driving logistics efficiencies.

Our clients include some of the Fortune 500 companies such as Tata Chemicals, Havells, KEI, ITC, PepsiCo, Tata Consumers, Dawaat, L&T Constructions, Aditya Birla, MP Birla Corporation, Sun Pharma, and many more.

SuperProcure is backed by IndiaMart & IIM Calcutta. It has been recognized for its innovation at the CII Industrial Innovation Awards, was recognized among the Top 50 Emerging start-ups in India by NASSCOM, and ranked Asia's top 10 TMS solution providers by the Global Supply Chain Council (GSCC) and ChainTech. More details about our journey can be found here

Life @ SuperProcure:

SuperProcure operates in an extremely innovative, entrepreneurial, analytical, and problem-solving work culture. Every team member is fully motivated and committed to the company's vision and believes in getting things done. In our organization, every employee is the CEO of what he/she does; from conception to execution, the work needs to be thought through.

Our people are the core of our organization, and we believe in empowering them and making them a part of the daily decision-making, which impacts the business and shapes the company's overall strategy. They are constantly provided with resources, mentorship, and support from our highly energetic teams and leadership. SuperProcure is extremely inclusive and believes in collective success.

Looking for a bland, routine 9-6 job? PLEASE DO NOT APPLY. Looking for a job where you wake up and add significant value to a $180 Billion logistics industry every day? TO APPLY.

Team: 

SuperProcure's success is fueled by our diverse & talented team of 150+ members, 50%+ of whom are women. Together, we collaborate with a shared passion for innovation and excellence. From visionary leaders & meticulous engineers to creative designers & customer support specialists, each plays a crucial role in our growth. We build lasting relationships, understand unique needs, and exceed expectations by delivering cutting-edge tailored solutions.

Culture: All challenges and fun associated with start-ups. Competitive salary, responsibilities, flat hierarchy, daily challenges, long working hours, delivery pressure, and a fun workplace.

Conclusion:

If you are enthusiastic about making a significant impact in the world of digital operations and possess the skills and passion to drive user adoption, we invite you to apply for the Operations Trainee position. Join us in shaping the future of digital transformation and unlocking your potential in a rewarding and dynamic environment.